A film was ordered on sky store by mistake. It has not been watched. Can I be reimbursed

[Jules+Smith]

My father is 91 and he went on sky store by mistake and ended up buying a film for 13.99. We will not watch this film. Can I be reimbursed? 

[Padam_Padam]

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@Jules+Smith wrote:

My father is 91 and he went on sky store by mistake and ended up buying a film for 13.99. We will not watch this film. Can I be reimbursed? 

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Contact Sky Store direct here:

https://www.skystore.com/n/hcus/help/contact-us 

There's a live chat option where someone should be able to assist. 

[stuby81]

You can ask, but as the pin number needs to be input, in order to confirm the purchase (even if pin is turned off) they may decline, won't hurt to ask though