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Discussion topic: will our old sky q hub will it still work when bt digital line is upgraded

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This message was authored by SDL This message was authored by: SDL

will our old sky q hub will it still work when bt digital line is upgraded

will our old sky q hub will it still work when bt digital line is upgraded or

as this sky property will they supply a  new SKY hub


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This message was authored by Laing1 This message was authored by: Laing1 Answer

Re: will our old sky q hub will it still work when bt digital line is upgraded

Posted by a Superuser, not a Sky employee. Find out more

@SDL wrote:

will our old sky q hub will it still work when bt digital line is upgraded or

as this sky property will they supply a  new SKY hub


@SDL if you are talking about a telephone/voice line then yes you will need a new router when the copper lines are switched off as the BT Master socket will no longer work and you phone needs to be plugged into the back of your router if Sky supply your telephone line then they will have to provide a new router 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

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This message was authored by Chodley This message was authored by: Chodley

Re: will our old sky q hub will it still work when bt digital line is upgraded

Posted by a Superuser, not a Sky employee. Find out more

Not sure what upgrade you mean? If it's FTTP then you'll need new hardware but the old copper stuff should still work until you change your broadband package.

 

Suspect this needs to go in the broadband forum too.

This message was authored by oldfella This message was authored by: oldfella

Re: will our old sky q hub will it still work when bt digital line is upgraded

Posted by a Superuser, not a Sky employee. Find out more

@SDL wrote:

will our old sky q hub will it still work when bt digital line is upgraded or

as this sky property will they supply a  new SKY hub


Hi @SDL 

switching to Digital Voice won't have a noticeable impact on your broadband service.

This message was authored by Laing1 This message was authored by: Laing1 Answer

Re: will our old sky q hub will it still work when bt digital line is upgraded

Posted by a Superuser, not a Sky employee. Find out more

@SDL wrote:

will our old sky q hub will it still work when bt digital line is upgraded or

as this sky property will they supply a  new SKY hub


@SDL if you are talking about a telephone/voice line then yes you will need a new router when the copper lines are switched off as the BT Master socket will no longer work and you phone needs to be plugged into the back of your router if Sky supply your telephone line then they will have to provide a new router 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: will our old sky q hub will it still work when bt digital line is upgraded

Posted by a Superuser, not a Sky employee. Find out more

@SDL 

 

Q Hubs cannot support Sky Talk Internet Calls because they don't contain an ATA or BT jack socket, so Sky is going to have to swap them all out sometime before PSTN ceases nationally at the end of 2025.

 

They currently do so as a matter of course where a Sky Broadband household switches product to SOGEA broadband.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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