05 Feb 2024 04:33 PM
will our old sky q hub will it still work when bt digital line is upgraded or
as this sky property will they supply a new SKY hub
05 Feb 2024 04:46 PM
Posted by a Superuser, not a Sky employee. Find out more
@SDL wrote:
will our old sky q hub will it still work when bt digital line is upgraded or
as this sky property will they supply a new SKY hub
@SDL if you are talking about a telephone/voice line then yes you will need a new router when the copper lines are switched off as the BT Master socket will no longer work and you phone needs to be plugged into the back of your router if Sky supply your telephone line then they will have to provide a new router
05 Feb 2024 04:36 PM
Posted by a Superuser, not a Sky employee. Find out moreNot sure what upgrade you mean? If it's FTTP then you'll need new hardware but the old copper stuff should still work until you change your broadband package.
Suspect this needs to go in the broadband forum too.
05 Feb 2024 04:37 PM
Posted by a Superuser, not a Sky employee. Find out more05 Feb 2024 04:46 PM
Posted by a Superuser, not a Sky employee. Find out more
@SDL wrote:
will our old sky q hub will it still work when bt digital line is upgraded or
as this sky property will they supply a new SKY hub
@SDL if you are talking about a telephone/voice line then yes you will need a new router when the copper lines are switched off as the BT Master socket will no longer work and you phone needs to be plugged into the back of your router if Sky supply your telephone line then they will have to provide a new router
05 Feb 2024 05:02 PM - last edited: 05 Feb 2024 05:18 PM
Posted by a Superuser, not a Sky employee. Find out more
Q Hubs cannot support Sky Talk Internet Calls because they don't contain an ATA or BT jack socket, so Sky is going to have to swap them all out sometime before PSTN ceases nationally at the end of 2025.
They currently do so as a matter of course where a Sky Broadband household switches product to SOGEA broadband.
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