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Discussion topic: the TV turns off

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This message was authored by Cosmin3 This message was authored by: Cosmin3

the TV turns off

hello everyone please help me with something

exactly 2 hours ago

I turn on the TV

stay on for 3 5 seconds

like, everything is clear, after which the screen goes black

but the tv is on

and the same way I turn it off, sometimes the TV stays on even for 2 or 3 seconds and the screen goes black

but still lit remains

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This message was authored by oldfella This message was authored by: oldfella

Re: the TV turns off

Posted by a Superuser, not a Sky employee. Find out more

@Cosmin3 wrote:

hello everyone please help me with something

exactly 2 hours ago

I turn on the TV

stay on for 3 5 seconds

like, everything is clear, after which the screen goes black

but the tv is on

and the same way I turn it off, sometimes the TV stays on even for 2 or 3 seconds and the screen goes black

but still lit remains


Hi @Cosmin3 

Assume you are referring to your Q box and not the TV?

Have you rebooted the Q box.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Cosmin3
Topic Author
This message was authored by Cosmin3 This message was authored by: Cosmin3

Re: the TV turns off

No sky q 

Only tv  

Cosmin3
Topic Author
This message was authored by Cosmin3 This message was authored by: Cosmin3

Re: the TV turns off

I mean the TV

today I was looking at a setial

as soon as he hung up I said that maybe he hung up like that

after which I lit it

it stayed on for 10 seconds and the screen went black

and I've been struggling for 2 hours to do it

This message was authored by oldfella This message was authored by: oldfella

Re: the TV turns off

Posted by a Superuser, not a Sky employee. Find out more

@Cosmin3 wrote:

No sky q 

Only tv  


Hi @Cosmin3 

Then try rebooting the TV set.

Disconnect power lead for 30 secs then reconnect.

Cosmin3
Topic Author
This message was authored by Cosmin3 This message was authored by: Cosmin3

Re: the TV turns off

No working 

🥺🥺

Cosmin3
Topic Author
This message was authored by Cosmin3 This message was authored by: Cosmin3

Re: the TV turns off

at the moment gen

I'm watching a movie.

but the screen is black

and the sound is heard and everything

but the screen is black

This message was authored by oldfella This message was authored by: oldfella

Re: the TV turns off

Posted by a Superuser, not a Sky employee. Find out more

@Cosmin3 wrote:

at the moment gen

I'm watching a movie.

but the screen is black

and the sound is heard and everything

but the screen is black


hi @Cosmin3 
Have you rebooted both the Q box and the TV?

As per my previous posts.

This message was authored by twilight+princess This message was authored by: twilight+princess

Re: the TV turns off

Do you have Sky TV (sky Q, Sky TV set with Sky TV services)?
Is the player connected to the TV via HDMI? Have you checked to see if the cable is fully inserted into the TV &/or output? 
Is the TV on the correct HDMI channel?

Virginia.
Diamond Sky VIP member.
Cosmin3
Topic Author
This message was authored by Cosmin3 This message was authored by: Cosmin3

Re: the TV turns off

Yes I check all 

But nothing 

Is not working 

 

Cosmin3
Topic Author
This message was authored by Cosmin3 This message was authored by: Cosmin3

Re: the TV turns off

I have sky TV 

 

Cosmin3
Topic Author
This message was authored by Cosmin3 This message was authored by: Cosmin3

Re: the TV turns off

Someone for help my plizz?

This message was authored by MightyQuinn This message was authored by: MightyQuinn

Re: the TV turns off

Posted by a Superuser, not a Sky employee. Find out more

Hi @Cosmin3   It may be quicker if you contact Sky.

Cosmin3
Topic Author
This message was authored by Cosmin3 This message was authored by: Cosmin3

Re: the TV turns off

Give my the number for contact the sky

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: the TV turns off

Posted by a Superuser, not a Sky employee. Find out more

@Cosmin3 wrote:

Give my the number for contact the sky


https://www.sky.com/help/home

I am just another Sky customer and my views are my own
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