the TV turns off

[Cosmin3]

hello everyone please help me with something

exactly 2 hours ago

I turn on the TV

stay on for 3 5 seconds

like, everything is clear, after which the screen goes black

but the tv is on

and the same way I turn it off, sometimes the TV stays on even for 2 or 3 seconds and the screen goes black

but still lit remains

[oldfella]

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@Cosmin3 wrote:

hello everyone please help me with something

exactly 2 hours ago

I turn on the TV

stay on for 3 5 seconds

like, everything is clear, after which the screen goes black

but the tv is on

and the same way I turn it off, sometimes the TV stays on even for 2 or 3 seconds and the screen goes black

but still lit remains

---

Hi @Cosmin3 

Assume you are referring to your Q box and not the TV?

Have you rebooted the Q box.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

[Cosmin3]

No sky q 

Only tv  

[Cosmin3]

I mean the TV

today I was looking at a setial

as soon as he hung up I said that maybe he hung up like that

after which I lit it

it stayed on for 10 seconds and the screen went black

and I've been struggling for 2 hours to do it

[oldfella]

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@Cosmin3 wrote:

No sky q 

Only tv  

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Hi @Cosmin3 

Then try rebooting the TV set.

Disconnect power lead for 30 secs then reconnect.

[Cosmin3]

No working 

🥺🥺

[Cosmin3]

at the moment gen

I'm watching a movie.

but the screen is black

and the sound is heard and everything

but the screen is black

[oldfella]

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@Cosmin3 wrote:

at the moment gen

I'm watching a movie.

but the screen is black

and the sound is heard and everything

but the screen is black

---

hi @Cosmin3 
Have you rebooted both the Q box and the TV?

As per my previous posts.

[twilight+princess]

Do you have Sky TV (sky Q, Sky TV set with Sky TV services)?
Is the player connected to the TV via HDMI? Have you checked to see if the cable is fully inserted into the TV &/or output? 
Is the TV on the correct HDMI channel?

[Cosmin3]

Yes I check all 

But nothing 

Is not working 

[Cosmin3]

I have sky TV 

[Cosmin3]

Someone for help my plizz?

[MightyQuinn]

Hi @Cosmin3   It may be quicker if you contact Sky.

[Cosmin3]

Give my the number for contact the sky

[PandJ2020]

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@Cosmin3 wrote:

Give my the number for contact the sky

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https://www.sky.com/help/home