No satellite signal

[Christine+cm]

Hi. We have no satellite signal since yesterday. Have done all the checks and reboots. Wifi working fine. Anything else we can do?

[Daniel0210]

@Christine+cm 
Whenever a “no satellite signal” message is displayed firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish.

A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels. If you’re on a communal dish you may initially need to liaise with your landlord or building management company.

[oldfella]

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@Christine+cm wrote:
Hi. We have no satellite signal since yesterday. Have done all the checks and reboots. Wifi working fine. Anything else we can do?

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Hi @Christine+cm 

Work through the following link and if you cannot solve your issue it will lead to booking a Engineer.
Alternately, if you are on a Communal Dish you will need to contact your Landlord or Management company.
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q

[Roger17]

If you have an Apple TV or Amazon firestick you can download the Sky Q app and watch via the the app.