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Discussion topic: no signal on sky q box

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This message was authored by cadgwith-cove2 This message was authored by: cadgwith-cove2

no signal on sky q box

Had a problem with old sky Q box with no signal, had an engineer replace it after 4 days the old problem came back no signal? 

Any suggestions?


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This message was authored by Chodley This message was authored by: Chodley Answer

Re: no signal on sky q box

Posted by a Superuser, not a Sky employee. Find out more

But what I mean is - is the TV definitely on that input?

 

and is the light on the sky box changing ok from orange to green when you turn it on?

 

I guess it's possible another box has died but quite a coincidence.

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This message was authored by Chodley This message was authored by: Chodley

Re: no signal on sky q box

Posted by a Superuser, not a Sky employee. Find out more

No Signal or No Satellite Signal?

cadgwith-cove2
Topic Author
This message was authored by cadgwith-cove2 This message was authored by: cadgwith-cove2

Re: no signal on sky q box

No signal comes up on TV

This message was authored by Chodley This message was authored by: Chodley

Re: no signal on sky q box

Posted by a Superuser, not a Sky employee. Find out more

And you've triple checked it's on the right HDMI input?

 

replaced the cable?

cadgwith-cove2
Topic Author
This message was authored by cadgwith-cove2 This message was authored by: cadgwith-cove2

Re: no signal on sky q box

yes replaced HDMI & power cable and still the same issue

This message was authored by Chodley This message was authored by: Chodley

Re: no signal on sky q box

Posted by a Superuser, not a Sky employee. Find out more

And you're 100% certain the right HDMI input, it's not auto-switching to something else?

cadgwith-cove2
Topic Author
This message was authored by cadgwith-cove2 This message was authored by: cadgwith-cove2

Re: no signal on sky q box

Its in HDMI 2  where the engineer left it

This message was authored by Chodley This message was authored by: Chodley Answer

Re: no signal on sky q box

Posted by a Superuser, not a Sky employee. Find out more

But what I mean is - is the TV definitely on that input?

 

and is the light on the sky box changing ok from orange to green when you turn it on?

 

I guess it's possible another box has died but quite a coincidence.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: no signal on sky q box

Posted by a Superuser, not a Sky employee. Find out more

@cadgwith-cove2 wrote:

No signal comes up on TV


@cadgwith-cove2 

No signal is normally a message from your TV. No satellite signal comes from your Sky box. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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