lack of Sky signal

[Pickychook]

Our Sky TV has suddenly had the no singal message. I have gone through all of the instructions but still the button on the box is amber. yet I can get the adverts about Sky. 

[oldfella · Accepted solution]

---

@Pickychook wrote:

Our Sky TV has suddenly had the no singal message. I have gone through all of the instructions but still the button on the box is amber. yet I can get the adverts about Sky. 

---

Hi @Pickychook 

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

[Pickychook]

Thank you for that. We can get netflix , prime etc. Does that mean anything please.

[oldfella]

---

@Pickychook wrote:

Thank you for that. We can get netflix , prime etc. Does that mean anything please.

---

Hi @Pickychook 

Work through the following link and if you cannot solve your issue it will lead to booking a Engineer.
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q

[Pickychook]

Thank you so much for your help.