**bleep** Off

[CarolineBolger]

Technical fault on all channels, going on for months now, Sky saying its my problem not theirs?????

[PandJ2020]

How full is your hard drive?

[oldfella]

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@CarolineBolger wrote:
Technical fault on all channels, going on for months now, Sky saying its my problem not theirs?????

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Hi @CarolineBolger 

Work through the following link.
https://www.sky.com/help/articles/there-is-a-technical-fault-with-this-channel

[CarolineBolger]

Thank you. 😊 

[CarolineBolger]

Hi,

I'm not sure, I'm a bit of a tech nerd lol....

[TimmyBGood]

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@CarolineBolger wrote:
Sky saying its my problem not theirs?????

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Have they provided an explanation for that?

Q support from Sky, including 'engineer' visits, is still comprehensive even though it's no longer the flagship product.

The only significant exception is where Q hardware is running on a communal satellite signal distribution, which Sky has never supported as far as the dish.

[CarolineBolger]

I live in an apartment block so sky are saying that it's probably someone has latched onto my dish, funny though cos when the engineer set me up last year he didn't bring a dish so he must of latched me onto someone else's 🤔

[GD1]

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@CarolineBolger wrote:

I live in an apartment block so sky are saying that it's probably someone has latched onto my dish If it's a communal dish then it not your dish and no on would have "latched" onto anything funny though cos when the engineer set me up last year he didn't bring a dish so he must of latched me onto someone else's 🤔 No he connected you to a communal dish and not "latched" onto someone elses

A communal dish is a satellite dish or aerial that serves an entire building or block of flats, eliminating the need for individual dishes on each property. This system, often part of an Integrated Reception System (IRS), provides signals for multiple services like Freeview, Freesat, or Sky to all residents through a single, centralized installation

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[Godfrey]

@CarolineBolger  Do you have a twin satellite cable feed emerging through the outside wall of your flat, or do you have a single cable connecting your Sky Q receiver to a wall mounted communal faceplate which is usually on an inner wall.

Godfrey.

[TimmyBGood]

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@CarolineBolger wrote:
when the engineer set me up last year he didn't bring a dish

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If your Q box is using a communal satellite signal distribution system then unfortunately Sky are correct in denying responsibility for reception issues: that's the remit of whoever the building management has contracted to maintain the system (and is the most likely explanation for your prolonged issues)

[CarolineBolger]

Yes you're probably right, back to fivber for me so, even the weather affects the dish, never again,

Thanks for explaining it to me 😀

[Godfrey]

@CarolineBolger  To confirm whether you are being fed from a communal IRS distribution, in order to allow us to provide accurate advice on what course of action is required to restore your Sky Q reception.

Does the satellite transponder signal connected to your Sky Q receiver use ONE or TWO coaxial cables.

Because, if a communal satellite dish is correctly installed and maintained, only a very heavy local cloudburst should effect your reception, and then  for just a few minutes, once or twice a year.

Godfrey.