Apps not working on Sky Q unless reset box every time

[JB156]

Hi

The Apps thumbnails stopped showing (just blank squares) a few days ago on our Sky Q box then they became v slow to load.  Now the only way to get the Apps to show and load is to rest the Sky box every time we switch it on.  We have also tried the engineers menu App refresh yesterday but haven't seen any improvement.  Anyone have any advice to sort would be much appreciated.

Thanks

[oldfella]

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@JB156 wrote:

Hi

The Apps thumbnails stopped showing (just blank squares) a few days ago on our Sky Q box then they became v slow to load.  Now the only way to get the Apps to show and load is to rest the Sky box every time we switch it on.  We have also tried the engineers menu App refresh yesterday but haven't seen any improvement.  Anyone have any advice to sort would be much appreciated.

Thanks

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Hi @JB156 

Have you tried a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

[JB156]

Thanks i'll have a go!

[JB156]

Hi we have just followed the reset settings steps and the messages are saying when we click on Apps,  ' because of  a technical issue you are currenlty experiencing a limited service'.  The message on cinema says  we don't have internet connection but when we check on settings it says we are connected.

Any ideas?

[oldfella]

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@JB156 wrote:

Hi we have just followed the reset settings steps and the messages are saying when we click on Apps,  ' because of  a technical issue you are currenlty experiencing a limited service'.  The message on cinema says  we don't have internet connection but when we check on settings it says we are connected.

Any ideas?

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Hi @JB156 

'Might be worth a Network reset on your Q box.

First reset your broadband router.
If on Sky broadband hold the Reset on the back of the router until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done.
If on 3rd party broadband and your router does not have a reset button, reboot it by disconnecting the power lead for 30 secs and then reconnecting.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router.
If you are on Sky Broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
If you are on Sky Broadband with the new Sky Max router then you need to connect it as if it is a 3rd party router.
If you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

[JB156]

Thanks seems to be working now, had to reboot Sky Box again.