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Message posted on ‎18 Sep 2023 10:45 PM

WiFi connection

My sky Q box has suddenly disconnected from the WiFi now it won't connect either using WPS or password 

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Message posted on ‎19 Sep 2023 08:40 AM

Re: WiFi connection

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@Ian2968 wrote:

My sky Q box has suddenly disconnected from the WiFi now it won't connect either using WPS or password 

Hi @Ian2968 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on?

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Avatar for Quoman7
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Superuser
This message was authored by: Quoman7 Answer

Message posted on ‎19 Sep 2023 08:40 AM

Re: WiFi connection

Posted by a Superuser, not a Sky employee. Find out more
@Ian2968 wrote:

My sky Q box has suddenly disconnected from the WiFi now it won't connect either using WPS or password 

Hi @Ian2968 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on?

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I used to have superpowers… But a therapist took them away.
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Message posted on ‎20 Sep 2023 07:48 AM

Re: WiFi connection

Hi @Quoman7  this worked thanks for the help 👍

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