Someone came and installed fibre optic now my landline dont work and nor the sky tv

[Shahi1]

Someone came and installed fibre optic and now my landline doesnt work and nor does sky tv no internet

[Invisiblename]

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@Shahi1 wrote:

Someone came and installed fibre optic and now my landline doesnt work and nor does sky tv no internet

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OMG! There's some randoms going round installing fibre optic internet? Please send them my way, been waiting years for fibre to get to my house!

seriously though, please provide a bit more info on what has been done and why you think this is a Sky Q issue.

[Chodley]

Landlines can't use fibre connections. You have to get a voice-over-IP service from the fibre provider and you then plug your phone into the router - it should have a telephone style socket as well as ethernet and the optical upstream connection.

and your sky box is obviously configured to use your old router. You need to do a network reset on it to set it up to talk to the new router