Wi-Fi keeps dropping since I changed provider

[RoseT12]

I have been with Sky for 12 years and with broadband through sky or NowTV never had any issues with Internet connection on the TV. Since I've changed provider it keep dropping 5-8 times A DAY!! Its so frustrating.

[Chodley]

Try powerline adapters

some say turning off band steering on the router can help.

[RoseT12]

I cant find that on my router

[Chodley]

Which router is it? They don't all allow that level of control.

[BenJoBanjo]

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@RoseT12 wrote:

I have been with Sky for 12 years and with broadband through sky or NowTV never had any issues with Internet connection on the TV. Since I've changed provider it keep dropping 5-8 times A DAY!! Its so frustrating.

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Which provider did you change to? What kind of router did they provide you with? 

[Campo2]

Ok, it's taken me a while but I have fixed this problem.

Sky Q only uses the 2.4 ghz band on your router.

Now.if you have the same SSID for both the 2.4 and 5 ghz channels the sky box gets confused (ie the Q box is a piece of **bleep**).

The fix that I found

On your router open up a guest 2.4 wifi, I called mine sky_box , create a connection password. 

Connect to this wifi on your sky box and once connected just hide the SSID on the router.

So far i have no drops, previously I had 4 to 6 a day.

Cheers

Campo

[Chodley]

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@Campo2 wrote:

Ok, it's taken me a while but I have fixed this problem.

Sky Q only uses the 2.4 ghz band on your router.

Now.if you have the same SSID for both the 2.4 and 5 ghz channels the sky box gets confused (ie the Q box is a piece of **bleep**).

The fix that I found

On your router open up a guest 2.4 wifi, I called mine sky_box , create a connection password. 

Connect to this wifi on your sky box and once connected just hide the SSID on the router.

So far i have no drops, previously I had 4 to 6 a day.

Cheers

Campo

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Very interesting!

[Campo2]

I should say this was because I switched from SKY Broadband to EE

I am also using a TPLink router as EE's was very poor ( max 16ft coverage)

[Chodley]

Yeah EE's router probably wouldn't have allowed that level of customisation either

[Campo2]

EE's router was a nightmare,  I bought a TPlink extender to create a mesh as the router was so poor, turns out that the EE router purposely blocked the Tplink channels,  fortunately I still had a wifi 6 Tplink router to hand, I can now get wifi 80ft down my garden.