Watching recordings on mini box

[Error+on+minibox]

Tried to watch a recording which was still ongoing on my mini box and message kept saying:

the contents you are trying to access cannot be played at this time

I can do this on Sky Q box, does anyone else have same problem?

[oldfella]

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@Error+on+minibox wrote:

Tried to watch a recording which was still ongoing on my mini box and message kept saying:

the contents you are trying to access cannot be played at this time

I can do this on Sky Q box, does anyone else have same problem?

hi @Error+on+minibox 
Assuming it's not a UHD recording you should be able to watch it on the mini if it plays on the main box.

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.

[Error+on+minibox]

Thank you so much it was UHD so that explains it. Didn't realise this made a difference. Thanks again 

[TimmyBGood]

@Error+on+minibox 

Mini boxes cannot output UHD, and main Q boxes cannot render UHD down to HD (which requires reasonably powerful silicon)