Unwanted sign language in recordings downloaded

[Fiona555]

Hi,

I am getting really frustrated because the programmes I want to watch (like Nadiya Bakes, Gardener's World, Stanley Tucci's Italy) are all contacting a signer who takes up a significant portion of the screen and is very distracting when you don't need it. I have sourced these programmes by speaking into the record button on the remote and then downloading, or just playing what is available. I have gone into settings and switched off the find signed programmes. Please help Sky or someone!

[TimmyBGood · Accepted solution]

@Fiona555 

There's always a non-BSL version somewhere in the schedule (typically in a much more prominent timeslot), but if you've inadvertently set a recurring Recording or Series Link to the BSL version then that's what you'll get until you remove that marker and set a different one.

[Fiona555]

Responding to Timmy's reply. I found the programmes by speaking into the remote and then it automatically found me the signed versions with no other options. It shouldn't default to this. It seems silly that I have to search manually through the tv guide to find when the programme is on to then manually choose to record it. 

[TimmyBGood]

@Fiona555 

My guess would be that reflects the limitations of Voice Search rather than the availability of non-BSL content.

[Rik_Zentastic]

Unfortunately if you're downloading on Catch Up frequently and especially with BBC programmes you are not given a choice of SL or not.

Also you cannot trawl through past schedules as Sky schedules only show you future programmes. Deeply annoying.

[Nicolajane]

I agree it is really annoying and it impossible to find a option which is  without BSL.  Having to use BBC iPlayer rather than sky. 

[Laing1]

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@Nicolajane wrote:

I agree it is really annoying and it impossible to find a option which is  without BSL.  Having to use BBC iPlayer rather than sky. 

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@Nicolajane i'd contact viewer relations with this problem you can contact them at viewerR@sky.uk 

[Not+compatible]

This is exactly why the BBC have started doing this, they only allow the signing versions on Sky now. Thereby forcing you to use I player so they can better utilise their own metrics etc...

Is so frustrating because having to switch to, and use I player is cumbersome compared to moving around using sky q system. 😡 

[Shazzabella]

Not useful when your on catch up and every available version has sign language

[Daviddddddddddd]

For example if I do a voice search today for Hotel Megabuild and we assume as I'm doing a voice search that I don't need the BSL, only a minority do. Eposode 1 has no BSL, Eposode 2 has BSL, Episode 3 has no BSL. Could someone have a look at this. Maybe the ideal is for any search to return both options but the current is a mess.

[Laing1]

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@Daviddddddddddd wrote:

For example if I do a voice search today for Hotel Megabuild and we assume as I'm doing a voice search that I don't need the BSL, only a minority do. Eposode 1 has no BSL, Eposode 2 has BSL, Episode 3 has no BSL. Could someone have a look at this. Maybe the ideal is for any search to return both options but the current is a mess.

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@Daviddddddddddd you will need to contact viewer relations who can get this looked into you can contact them at viewerR@sky.uk 

[thequeenschees]

It's ridiculous 202e ans SL doesn't just simply 1 have its own cats gory on catchup, ans 2 why isn't it just a red button feature that can be turned on/off as desired?. 

[Mark39]

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@thequeenschees wrote:

It's ridiculous 202e ans SL doesn't just simply 1 have its own cats gory on catchup, ans 2 why isn't it just a red button feature that can be turned on/off as desired?. 

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Just download the non-signed version. Simple. As already explained, the individual doing the 'signing' is part of the picture, not overlaid and therefore can't be filtered out.

[Daviddddddddddd]

Thanks Baldrick, Unfortunately and maybe we haven't all explained this clearly enough; the BBC supply programs with and without BSL. As you say, this is built in to a broadcast item, or not. Unfortunately this is only a theory, often the BBC only supply with BSL or only supply without or sometimes a series is supplied to Sky as a mix, some with and some without. For example, search Hotel Megabuild, three episodes, the first is without BSL, episodes 2 and 3 are with BSL. 

[Mark39]

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@Daviddddddddddd wrote:

Thanks Baldrick, Unfortunately and maybe we haven't all explained this clearly enough; the BBC supply programs with and without BSL. As you say, this is built in to a broadcast item, or not. Unfortunately this is only a theory, often the BBC only supply with BSL or only supply without or sometimes a series is supplied to Sky as a mix, some with and some without. For example, search Hotel Megabuild, three episodes, the first is without BSL, episodes 2 and 3 are with BSL. 

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What did Viewer Relations say?