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Discussion topic: Unwanted sign language in recordings downloaded

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This message was authored by Fiona555 This message was authored by: Fiona555

Unwanted sign language in recordings downloaded

Hi,

 

I am getting really frustrated because the programmes I want to watch (like Nadiya Bakes, Gardener's World, Stanley Tucci's Italy) are all contacting a signer who takes up a significant portion of the screen and is very distracting when you don't need it. I have sourced these programmes by speaking into the record button on the remote and then downloading, or just playing what is available. I have gone into settings and switched off the find signed programmes. Please help Sky or someone!

 

 


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This message was authored by TimmyBGood This message was authored by: TimmyBGood Answer

Re: Unwanted sign language in recordings downloaded

Posted by a Superuser, not a Sky employee. Find out more

@Fiona555 

There's always a non-BSL version somewhere in the schedule (typically in a much more prominent timeslot), but if you've inadvertently set a recurring Recording or Series Link to the BSL version then that's what you'll get until you remove that marker and set a different one.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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This message was authored by TimmyBGood This message was authored by: TimmyBGood Answer

Re: Unwanted sign language in recordings downloaded

Posted by a Superuser, not a Sky employee. Find out more

@Fiona555 

There's always a non-BSL version somewhere in the schedule (typically in a much more prominent timeslot), but if you've inadvertently set a recurring Recording or Series Link to the BSL version then that's what you'll get until you remove that marker and set a different one.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Fiona555
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This message was authored by Fiona555 This message was authored by: Fiona555

Re: Unwanted sign language in recordings downloaded

Responding to Timmy's reply. I found the programmes by speaking into the remote and then it automatically found me the signed versions with no other options. It shouldn't default to this. It seems silly that I have to search manually through the tv guide to find when the programme is on to then manually choose to record it. 

 

 

 

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Unwanted sign language in recordings downloaded

Posted by a Superuser, not a Sky employee. Find out more

@Fiona555 

My guess would be that reflects the limitations of Voice Search rather than the availability of non-BSL content.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by Rik_Zentastic This message was authored by: Rik_Zentastic

Re: Unwanted sign language in recordings downloaded

Unfortunately if you're downloading on Catch Up frequently and especially with BBC programmes you are not given a choice of SL or not.

Also you cannot trawl through past schedules as Sky schedules only show you future programmes. Deeply annoying.

This message was authored by Nicolajane This message was authored by: Nicolajane

Re: Unwanted sign language in recordings downloaded

I agree it is really annoying and it impossible to find a option which is  without BSL.  Having to use BBC iPlayer rather than sky. 

This message was authored by Laing1 This message was authored by: Laing1

Re: Unwanted sign language in recordings downloaded

Posted by a Superuser, not a Sky employee. Find out more

@Nicolajane wrote:

I agree it is really annoying and it impossible to find a option which is  without BSL.  Having to use BBC iPlayer rather than sky. 


@Nicolajane i'd contact viewer relations with this problem you can contact them at viewerR@sky.uk 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by Not+compatible This message was authored by: Not+compatible

Re: Unwanted sign language in recordings downloaded

This is exactly why the BBC have started doing this, they only allow the signing versions on Sky now. Thereby forcing you to use I player so they can better utilise their own metrics etc...

Is so frustrating because having to switch to, and use I player is cumbersome compared to moving around using sky q system. 😡 

This message was authored by Shazzabella This message was authored by: Shazzabella

Re: Unwanted sign language in recordings downloaded

Not useful when your on catch up and every available version has sign language

This message was authored by Daviddddddddddd This message was authored by: Daviddddddddddd

Re: Unwanted sign language in recordings downloaded

For example if I do a voice search today for Hotel Megabuild and we assume as I'm doing a voice search that I don't need the BSL, only a minority do. Eposode 1 has no BSL, Eposode 2 has BSL, Episode 3 has no BSL. Could someone have a look at this. Maybe the ideal is for any search to return both options but the current is a mess.

This message was authored by Laing1 This message was authored by: Laing1

Re: Unwanted sign language in recordings downloaded

Posted by a Superuser, not a Sky employee. Find out more

@Daviddddddddddd wrote:

For example if I do a voice search today for Hotel Megabuild and we assume as I'm doing a voice search that I don't need the BSL, only a minority do. Eposode 1 has no BSL, Eposode 2 has BSL, Episode 3 has no BSL. Could someone have a look at this. Maybe the ideal is for any search to return both options but the current is a mess.


@Daviddddddddddd you will need to contact viewer relations who can get this looked into you can contact them at viewerR@sky.uk 

 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by thequeenschees This message was authored by: thequeenschees

Re: Unwanted sign language in recordings downloaded

It's ridiculous 202e ans SL doesn't just simply 1 have its own cats gory on catchup, ans 2 why isn't it just a red button feature that can be turned on/off as desired?. 

This message was authored by Mark39 This message was authored by: Mark39

Re: Unwanted sign language in recordings downloaded

Posted by a Superuser, not a Sky employee. Find out more

@thequeenschees wrote:

It's ridiculous 202e ans SL doesn't just simply 1 have its own cats gory on catchup, ans 2 why isn't it just a red button feature that can be turned on/off as desired?. 


Just download the non-signed version. Simple. As already explained, the individual doing the 'signing' is part of the picture, not overlaid and therefore can't be filtered out.

This message was authored by Daviddddddddddd This message was authored by: Daviddddddddddd

Re: Unwanted sign language in recordings downloaded

Thanks Baldrick, Unfortunately and maybe we haven't all explained this clearly enough; the BBC supply programs with and without BSL. As you say, this is built in to a broadcast item, or not. Unfortunately this is only a theory, often the BBC only supply with BSL or only supply without or sometimes a series is supplied to Sky as a mix, some with and some without. For example, search Hotel Megabuild, three episodes, the first is without BSL, episodes 2 and 3 are with BSL. 

This message was authored by Mark39 This message was authored by: Mark39

Re: Unwanted sign language in recordings downloaded

Posted by a Superuser, not a Sky employee. Find out more

@Daviddddddddddd wrote:

Thanks Baldrick, Unfortunately and maybe we haven't all explained this clearly enough; the BBC supply programs with and without BSL. As you say, this is built in to a broadcast item, or not. Unfortunately this is only a theory, often the BBC only supply with BSL or only supply without or sometimes a series is supplied to Sky as a mix, some with and some without. For example, search Hotel Megabuild, three episodes, the first is without BSL, episodes 2 and 3 are with BSL. 


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