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Discussion topic: Tv and sky Q not worked since storm last night and electrics in the house tripped

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This message was authored by: Clair+David

Tv and sky Q not worked since storm last night and electrics in the house tripped

Tv and sky Q not worked since storm last night and electrics in the house tripped Out everything reset but no lights on main sky Q box s obviously sky in multi rooms down and tv won't even switch on either ?   

Fuses and plugs all ok ? 

Can anyone help please ? 

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This message was authored by: PandJ2020

Re: Tv and sky Q not worked since storm last night and electrics in the house tripped

Posted by a Superuser, not a Sky employee. Find out more

If the Sky box and TV won't turn on (assuming the sockets are definitely live) then it sounds like they've been damaged.

 

you may need to buy a new TV (or repair if economical) and contact Sky for a new Q box.  There may be a charge as you do not own the box.

 

You may be able to claim on house insurance.

I am just another Sky customer and my views are my own even if you don't like the answers
This message was authored by: Invisiblename

Re: Tv and sky Q not worked since storm last night and electrics in the house tripped

Posted by a Superuser, not a Sky employee. Find out more

@Clair+David wrote:

Tv and sky Q not worked since storm last night and electrics in the house tripped Out everything reset but no lights on main sky Q box s obviously sky in multi rooms down and tv won't even switch on either ?   

Fuses and plugs all ok ? 

Can anyone help please ? 


Have you definitely checked that the sockets that you plug the tv & Sky  into are working by plugging something that you know works into them?

I am just another Sky customer!
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