Thumbnails not displaying

[Bertmus]

Hi

My sky q box works fine - except it does not display any thumbnails for recordings, on demand, catch up etc.  Apps strangley displays the thumbnail for Netflix but nothing else.

Any ideas?

For info I have my Sky Q box with a wired connection to an eero router, which is wired to the sky modem.  I have gigabit broadband from sky.

[Invisiblename]

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@Bertmus wrote:

Hi

My sky q box works fine - except it does not display any thumbnails for recordings, on demand, catch up etc.  Apps strangley displays the thumbnail for Netflix but nothing else.

Any ideas?

For info I have my Sky Q box with a wired connection to an eero router, which is wired to the sky modem.  I have gigabit broadband from sky.

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Those are symptoms of not having an internet connection to the Sky Q box.

[Bertmus]

Thanks @Invisiblename 

I dont think thats the problem.  As the settings screen shows an internet connection, and I can still stream Netflix.  Netflix help also shows a connection to each of its servers.

[Laing1]

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@Bertmus wrote:

Hi

My sky q box works fine - except it does not display any thumbnails for recordings, on demand, catch up etc.  Apps strangley displays the thumbnail for Netflix but nothing else.

Any ideas?

For info I have my Sky Q box with a wired connection to an eero router, which is wired to the sky modem.  I have gigabit broadband from sky.

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@Bertmus Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

[Bertmus]

@Laing1  Thanks.  Yes I have tried this several times.  Sometime a couple of the thumbnails reappear for a short while, but never a 'full recovery'

[Geoff2ey]

Mine has started doing the same thing and rebooting the Q box only works once, I'm fed up with having to repeat the process.   This evening rebooting twice hasn't fixed it.  I guess the box is knackered but how to convince the sky service without getting sent round the doom loop of rebooting. Any ideas anyone?

[MightyQuinn]

Hi @Geoff2ey   Rebooting your broadband router is also required to refresh its DNS.

[Geoff2ey]

Many thanks for that, it didn't seem logical 'cos the  streaming  apps still played, but it has worked, by rebooting both the Q box and my home router.     
One knock-on effect is that a second tv (upstairs on a mini box ) then needed its mini box  rebooting before I could watch tv, even though it was working fine yesterday.  Fingers crossed when I go back downstairs tomorrow that the main Q box remembers to behave!

thanks again