Disney+ subscription Standard with adds via Sky

[Bea80]

I bought Disney+ subscription via Sky, standard with adds. Since I am unable to play any series. It starts with adds which run fine for one minute but when the series is to start it just freezes. I then go back and have to watch the adds again hoping the show will start but it does not . Feels like I'm paying just to watch the adds! I tried Disney+ help line but they were after good hour plus unable to sort out the issue and basically say it is a Sky problem not a Disney+ problem. I have a Sky Q box. No issues with Paramount or Netflix which I also have with Adds on. Anyone able to help as I find the whole thing incredibly frustrating. Do I just cancel the whole thing or can it be fixed?

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Chodley]

This sounds very similar to the Disney+ "black screen" issue which is / was affecting a lot of people.  What software version is your Sky box on?

btw it's "ads" (short for advertisements) not "adds" as in the maths thing.