Split second sound drop out

[Anonymous]

Over the last few days we've noticed the audio drops out for a split second randomly but often. This is with both live and recordings although I'm going to have to check the Apps (Disney+ & Netflix at least) to see if it's across all feeds. Is this a known thing at the moment as we've only recently become aware of it.

[oldfella · Accepted solution]

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@Anonymous wrote:

Over the last few days we've noticed the audio drops out for a split second randomly but often. This is with both live and recordings although I'm going to have to check the Apps (Disney+ & Netflix at least) to see if it's across all feeds. Is this a known thing at the moment as we've only recently become aware of it.

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hi @Anonymous 
Not seen any increase of this in the forum.

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

[Anonymous]

I've been listening to it all morning (live, recordings & rewound or paused content) and strangely haven't replicated it yet. This is without doing anything to the box at all, very perculiar.

I'm just recording one channel whilst watching another that was rewound a couple of minutes to see if it's the hard drive going. So far so good.

[Anonymous]

Sadly it's still there and was on Netflix this time, I'll have to check  with the wife on any other content as she watches it way more than myself.

I'll try the reset given above and if no joy I'll have to try the TV speakers rather than the soundbar for awhile to rule it out.

[Anonymous]

BTW, it's a Sky Q 1GB 32C009 box of uncertain vintage with audio output to the TV via HDMI and to the Yamaha YAS-103 soundbar via optical cable.

[Anonymous]

The reset appears to have resolved it although I couldn't say why, thank you.

[Coalescence]

I have the same issue but doing a re-set did not fix the issue.  I run my sound through my cinema surround system /DVD player and have added a Y splitter to send the optical feed to both my Sky Q box and my Samsung TV. Could this be the cause or is it a software issue?

[PandJ2020]

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@Coalescence wrote:

I have the same issue but doing a re-set did not fix the issue.  I run my sound through my cinema surround system /DVD player and have added a Y splitter to send the optical feed to both my Sky Q box and my Samsung TV. Could this be the cause or is it a software issue?

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Try taking the splitter out of the loop - it could be causing the issue.

[adam1968uk]

I watched some of the hull v hull kr rugby this evening on 401 and not a sign of any dropouts. So it's been sorted out or it's just the footie. Time will tell.

[Smudge7779]

Also have this issue. Very annoying 

[Meemeetiger]

Same problem on our sky+hd box. Sound goes off for a couple of seconds every 5/10 minutes sometimes!