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Discussion topic: Sound dropout on main event

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This message was authored by Imperialeagle This message was authored by: Imperialeagle

Re: Sound dropout on main event

This post should not been classed as "Answered", which assumes fixed.

 

It has NOT been fixed ! As many have posted....

Sound drops out regularly, perhaps as much as every two minutes.

Currently watching Liverpool versus Chelsea 401 (UHD & Atmos) - 20th October 2024

Tried 402 which does not drop over a 15 minutes period, so perhaps only related to UHD.

Also tried other sound settings .. like Dolby Digital+  and  straight forward Stereo but same thing happens.

 

Can you please provide an update ?? 

This message was authored by RS74 This message was authored by: RS74

Re: Sound dropout on main event

Dropping out for me too. Only on the UHD channel. Very poor

This message was authored by Drcarrera This message was authored by: Drcarrera

Re: Sound dropout on main event

Sky charge us extra for UHD so if this is their "fix" we should get a refund.

 

This message was authored by PerryDaniel This message was authored by: PerryDaniel

Re: Sound dropout on main event

Exactly that.  What the hell is going on sky

This message was authored by Simonb73 This message was authored by: Simonb73

Re: Sound dropout on main event

I cancelled my UHD as it was unwatchable. My TV upscales just fine so not really missing it. 

This message was authored by Chodley This message was authored by: Chodley

Re: Sound dropping on UHD Liverpool v Chelsea game 20th October channel 401

Posted by a Superuser, not a Sky employee. Find out more

@Mark+Peel wrote:

Sorry this was the first time I posted or raised an issue in the community. I'm happy to give the details required hence the screenshot. Do I just post in the URL or is there a certain process I need to follow to put in the correct details?


Can copy a link to a specific post by clicking / tapping on the post number at the bottom of each post.

This message was authored by Mark+Peel This message was authored by: Mark+Peel

Re: Sound dropout on main event

I've sent the Sky person who answered the original question a message with a link to his answer.

 

below is a screen shot to show this and I will make sure any feedback I receive is shared

 

IMG_1849.png

This message was authored by 58Mike This message was authored by: 58Mike

Re: Sound dropout on main event

Sound drop out occurring all afternoon on 20/10/24 from 1300 - 1830, and still doing it during evening. We are all fed up with this issue and those at Sky are just not admitting to it being an issue. Please understand all at Sky, THERE IS AN ISSUE WITH SOUND DROPOUT with your equipment. Please look into it and sort it...

This message was authored by chrismc This message was authored by: chrismc

Re: Sound dropout on main event

Had it here in London too on 401 UHD broadcast again but far worse this week. Also the lip-sync delay was quite a bit out with the pundits in the studio. Very annoying when paying for this 'premium' service. 

This message was authored by jennaRaw This message was authored by: jennaRaw

Re: Sound dropout on main event

Happened all during the Liverpool match yesterday and the sync was off too

This message was authored by Wellyboot29 This message was authored by: Wellyboot29

Re: Sound dropout on main event

401 UHD was completely out of sync for Dolby Digital and Dolby Atmos all day yesterday, during primetime events. HD channels were fine, so it is definitely a UHD issue.

This message was authored by Daniel-F This message was authored by: Daniel-F Answer

Re: Sound dropout on main event

Posted by a Sky employee

Hi all,

 

Thank you so much for continuing to engage on this thread. 

 

There have been two issues identified off the back of last nights game. 

 

1st issue, Lip sync during the broadcast of the Sky Sports Liverpool & Chelsea game (and some other content).  This was picked up during the broadcast and resolved. 

 

2nd issue, Sound Dropout on Main Event UHD. This issue has been identified at the same time & is currently being investigated.  That being said, we are interested in any feedback on future UHD events and keen to hear back if things are fixed, or if more works required on this one.

 

Please do continue replying to the thread if your issue relates to Sound dropout.  Any other sound related issues, please start a new thread.

 

Marking this as the answer (for now) to make it easier for new visitors of the thread to see the most up to date information.

 

Thanks

Daniel
Community Moderator
This message was authored by Lawson2001 This message was authored by: Lawson2001

Re: Sound dropout on main event

Hi Daniel, unfortunately it is not limited to just the match yesterday. It happens indiscriminately on channel 401. Fortunately it only happens on that channel as no issues watching the F1 channel. 

Do Sky know what the issue is?

This message was authored by KayJayPea This message was authored by: KayJayPea

Re: Sound dropout on main event

I got fed up with this issue and my Samsung TV & Puck & started fiddling in the settings during yesterdays UHD game, I changed the Puck sound from Auto to Dolby Digital + & the problem has gone.

This message was authored by tazza1984 This message was authored by: tazza1984

Re: Sound dropout on main event

So far so good on main event UHD during the buildup to tonight's game. No dropouts at all and also lip sync seems fixed too. Fingers crossed it stays like this 😀

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