Sound dropout on main event

[DushmanH]

Issues occur less or not at all with premier league 

Please check uhd ME for other events as per the forum

[tazza1984]

Was horrendous for premier league yesterday. Has been for past couple of days. Seems fine now so far. Will have to check an Atmos enabled event like the cricket soon and see if that's fine. 

[tazza1984]

As per the forum it's been happening with any sporting show on main event UHD. Seems fine at the moment 😉

[Brynsta]

Still getting the issue, had it on both the Chelsea game and the F1 yesterday (Both UHD) and today on a downloaded UHD show, very annoying 

[Baz764]

It seems to have been sorted now for well over a week .. not had any issues and was working ok during the Man U v Chelsea game for me

[Footballfan405]

It was fine for me as well. [Watching PL football over the weekend]

[Brynsta]

Could be that I was using Dolby Digital + for all and it has some issues transmitting that. The TV can accept that, (LG G4) Sonos Arc connected with eArc and the sound set to pass through. Don't have any issues with any other sources (PS5, TV apps like Netflix etc) 

[ChrisH11]

Software update appears to have cured my sound drop outs on UHD channel 401 with Dolby Atmos broadcasts on SkyQ. 

Contacted Sky via web chat and they advised to force a software update from version Q270.000.08.00L to Q270.000.10.02L.  Not had a single audio drop in over a week. (Sky didn't admit to any software bugs so might just be a coincidence it's now working fine after the software upgrade 😂)

[chewy35]

Sound cutting out every 10 seconds or so on every app (Netflix, Paramouny, Disney .etc) mid stream on Wolverine & Deadpool, I went to sky settings and changed sound settings from Dolby Digital Plus to Dolby Digital appears to have resolved the sound drop outs on this particular session.

Sky Q 2TB + Sky Router

Sony 55XD9305 

Yamaha RXV-581 AV using HDMI eARC not pass through. 

[stevefry789]

Sound drop outs and occasional split second loss of picture happening on Main Event regularly for me.

Running a LG 65 G4 with Sound Bar.

What's the latest guidance from Sky?

[Colinx1]

I recently purchased a Primare SPA25 integrated amp and am now getting intermittent momentary audio drop out on live broadcasts of HD channels.  I find if I pause the broadcast, the sound is ok when I restart.....ie: the fault is there when viewing off the satellite feed but is ok when viewing from the hard drive.  

I've only experienced it once but I noticed a Dolby Surround broadcast on channel 4 seemed ok too.

Any thoughts guys?

[chewy35]

I fixed the sound drop out issue. 

I purchased a new TV and new AV amp. 

Problem solved!

Old System: Sony 55XD9305 and Yamaha RXV-581

New System: Sony 55A95L and Sony TA-AN1000

Both were connected using eARC

Sky > TV 

TV > Receiver

Both were set to pass through so the TV doesn't do any processing of the sound before it is passed to the reciever

[Chodley]

My setup with a Yamaha amp and eARC works a treat but who knows.

[Colinx1]

My TV is a 5yr old LG oled, would love to upgrade it but have not long spent thousands on a Primare/Perlisten system.

This is my end game system so no plans to upgrade amps either.

I need to try another Sky box to at least rule my current one out.

[CarmenSanD]

I have noticed this happening on Sky Sports F1 UHD Live. Main event and Qualifying, in at least the 1st 2 weekends of 2025