Discussion topic: Someone help
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Message posted on 10 Apr 2025 12:38 PM
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Someone help
Help got paramount + and I can't get anywhere it's in a foreign language and I can't even log in as it just keeps putting me back to sign in we had it working fine then got it on offer with sky cinema now it doesn't work
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Message posted on 10 Apr 2025 01:03 PM
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Re: Someone help
Is this happening on Sky Q, Glass or Stream ?
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 12 Apr 2025 02:42 PM
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Re: Someone help
Sky Q I don't understand it was working perfectly till the trial ran out and we got it with the sky cinema deal I'm still not able to get into it
Message posted on 12 Apr 2025 02:46 PM
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Re: Someone help
@Wendy109 You say until the trail ran out so have you re subscribed since or do you have a current sky cinema subscription
Message posted on 12 Apr 2025 09:29 PM
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Re: Someone help
If you haven't resubscribed to Paramount + since cancelling Sky Cinema, then cancelling Sky Cinema would have triggered a request to Paramount + that Sky will no longer be controlling your billing and therefore as a result it most likely would deactivate your paramount + account due to their being no active paid subscription.
If you have since resubscribed to Paramount +, then i'd suggest contacting their customer services for further assistance (https://help.paramountplus.com/s/contact-us)
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