17

This discussion topic has been answered Discussion topic: Slow sky Q download

Reply
Reply
This message was authored by: Mortis

Re: Slow sky Q download

This is a Sky problem and they will not fix it as they report it's a you problem 

I my sky q box speed test on Netflix shows 3.98 Mbps when my smart tvs netflix is showing 66.35Mbps from the same connection now I know it's not a bandwidth issue as all other devices work fine and I have a gig connection 

this seems to be worse now they are pushing there internet stream system via sky glass 

 

This message was authored by: Chodley

Re: Slow sky Q download

Posted by a Superuser, not a Sky employee. Find out more

@Mortis wrote:

This is a Sky problem and they will not fix it as they report it's a you problem 

I my sky q box speed test on Netflix shows 3.98 Mbps when my smart tvs netflix is showing 66.35Mbps from the same connection now I know it's not a bandwidth issue as all other devices work fine and I have a gig connection 

this seems to be worse now they are pushing there internet stream system via sky glass 

 


Whereas my Q says 93Mb and my TV right next to it reports about 3. Wifi is never as simple as it should be. I do use ethernet out of the Q into a wifi mesh node which sorted out a lot of my Q issues.

This message was authored by: Mortis

Re: Slow sky Q download

Like you say WiFi is never straight forward I have even tried turning all external connections off and only having the sky q and tv connected

to WiFi and the same issue remains I never had this issue in the past as I was able to download a uhd movie in less than ten minutes now a standard HD movie won't play until I have 25% down and that can take over an hour so even if I wait to start at 25% the film will catch up on itself before the end and I will be left waiting an age to get the rest of it 

It is that bad that I now just use streaming services via tv to watch movies and I am thinking of dropping the entire service from sky 

Reply
Answered - Go to Answer