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Discussion topic: Slow sky Q download

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This message was authored by spov This message was authored by: spov

Slow sky Q download

Tell me sky aren't slowing your Q boxes down when you don't use there internet! 

went with Lila connect as they are the only gigabit provider in my area and were also cheaper since have 500mbps internet with another provider my sky box has gone from downloading a 4K HDR show in a few minutes to taking well over an hour. My older internet (sky) was 58mbps None of the help guides have sorted this issue either telly me why with 10X quicker internet my box is downloading 100X slower! 


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This message was authored by oldfella This message was authored by: oldfella Answer

Re: Slow sky Q download

Posted by a Superuser, not a Sky employee. Find out more

@spov wrote:

Just ran a speed test using Netflix (not sure how reliable it is) but apparently it's getting 13.3 out of a portable 517 rest of the house all devices regardless off 2.4 or 5GHz connectivity are all reviving between 400-517 unsure why sky boxes are so different, totally unusable at the moment may have to hard wire it and pray the mrs doesn't see all the cables! Absolutely shocking bit of kit though if that all it's picking up total toss! 


Hi @spov 


Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Slow sky Q download

Posted by a Superuser, not a Sky employee. Find out more

How is your router connected to the Q box?

 

With non-Sky ISP you can only use 2.4GHz if connecting wirelessly.  A Sky router will use 5GHz.

I am just another Sky customer and my views are my own
spov
Topic Author
This message was authored by spov This message was authored by: spov

Re: Slow sky Q download

No through wifi as it's always been my router outputs both 2.4 and 5ghz so that shouldn't be a problem it should still be picking up a much higher speed signal than before the box is also well ventilated

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Slow sky Q download

Posted by a Superuser, not a Sky employee. Find out more

Your router may have 2.4 and 5GHz enabled but it will only use the former for your new provider.

 

That may not explain the difference but obviously the throughput will only be as fast as the slowest part of the complete route.   Published speeds are peak and won't be achieved from all sources.

I am just another Sky customer and my views are my own
spov
Topic Author
This message was authored by spov This message was authored by: spov

Re: Slow sky Q download

Just ran a speed test using Netflix (not sure how reliable it is) but apparently it's getting 13.3 out of a portable 517 rest of the house all devices regardless off 2.4 or 5GHz connectivity are all reviving between 400-517 unsure why sky boxes are so different, totally unusable at the moment may have to hard wire it and pray the mrs doesn't see all the cables! Absolutely shocking bit of kit though if that all it's picking up total toss! 

This message was authored by oldfella This message was authored by: oldfella Answer

Re: Slow sky Q download

Posted by a Superuser, not a Sky employee. Find out more

@spov wrote:

Just ran a speed test using Netflix (not sure how reliable it is) but apparently it's getting 13.3 out of a portable 517 rest of the house all devices regardless off 2.4 or 5GHz connectivity are all reviving between 400-517 unsure why sky boxes are so different, totally unusable at the moment may have to hard wire it and pray the mrs doesn't see all the cables! Absolutely shocking bit of kit though if that all it's picking up total toss! 


Hi @spov 


Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Slow sky Q download

Posted by a Superuser, not a Sky employee. Find out more

@spov wrote:

downloading a 4K HDR show in a few minutes to taking well over an hour. My older internet (sky) was 58mbps 


Something doesn't add up here.  An average 15Gb download is going to take over half an hour at that bandwidth.

 

Remember you can play them before they finish downloading fully.

I am just another Sky customer and my views are my own
This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Slow sky Q download

Posted by a Superuser, not a Sky employee. Find out more

@spov wrote:

Absolutely shocking bit of kit though if that all it's picking up total toss! 


Try Ethernet as you note but remember it's 2016 equipment so was designed well before today's home bandwidth was even dreamt about.

I am just another Sky customer and my views are my own
spov
Topic Author
This message was authored by spov This message was authored by: spov

Re: Slow sky Q download

Managed to get it up to 25mbps wit doing this,  crudely wired it and got 350 so going have to get a super long Ethernet cable wait for the mrs to go to work 

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Slow sky Q download

Posted by a Superuser, not a Sky employee. Find out more

@spov wrote:

wait for the mrs to go to work 


👍🤣

I am just another Sky customer and my views are my own
This message was authored by Chodley This message was authored by: Chodley

Re: Slow sky Q download

Posted by a Superuser, not a Sky employee. Find out more

Or use powerlines

This message was authored by simon194 This message was authored by: simon194

Re: Slow sky Q download

Posted by a Superuser, not a Sky employee. Find out more

@spov wrote:

Managed to get it up to 25mbps wit doing this,  crudely wired it and got 350 so going have to get a super long Ethernet cable wait for the mrs to go to work 


If you don't have Sky as your broadband provider it's alway best to use an ethernet connection because the 2.4GHz band can be quite congested depending where you live.

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This message was authored by Laconicsky This message was authored by: Laconicsky

Re: Slow sky Q download

So if I turn off 2.4ghz on my non Sky router and only leave the 5ghz on you're saying my Sky Q box wont connect at all?

This message was authored by Laconicsky This message was authored by: Laconicsky

Re: Slow sky Q download

Tested this and it doesn't. 

 

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