SkyQ All formats then blank

[Richjc]

I am going into programmes and then choose the all formats button but nothing comes up on screen, just the picture of the programme.

is there an issue today? 
I have rebooted but still having same issue if I want to choose different format to download.

Thank you for any help

[Tom-W19]

Hi @Richjc 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[djflex1981]

I also have the same issue! Is there a problem ? I'm trying to download something in uhd instead of hd and it just shows me a blank screen. 

[Mr+Flibbles+86 · Accepted solution]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147