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Discussion topic: SkyQ All formats then blank

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This message was authored by Richjc This message was authored by: Richjc

SkyQ All formats then blank

I am going into programmes and then choose the all formats button but nothing comes up on screen, just the picture of the programme.

is there an issue today? 
I have rebooted but still having same issue if I want to choose different format to download.

 

Thank you for any help


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This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86 Answer

Re: SkyQ All formats then blank

Posted by a Sky employee

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

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This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: SkyQ All formats then blank

Posted by a Sky employee

Hi @Richjc 

 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

 

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks
Tom
This message was authored by djflex1981 This message was authored by: djflex1981

Re: SkyQ All formats then blank

I also have the same issue! Is there a problem ? I'm trying to download something in uhd instead of hd and it just shows me a blank screen. 

This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86 Answer

Re: SkyQ All formats then blank

Posted by a Sky employee

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

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