@Kate991 wrote:
I've had this sky box for 12 months and the issue happened often in the first month or so, then was fine for ages but has just started happening again.
When watching live TV, or Netflix, or a recording (or anything!) the sky box turns itself off. Blank screen for about 15 seconds, then a message saying 'you will be ready to go in a couple of minutes, the screen will go blank, don't press any buttons. It then takes 3-5 minutes to restart.
It happened 6 times in half an hour last night, and twice so far this evening - annoying!
Any suggestions please?
Hi @Kate991
Assume your Q box is well ventilated and not totally enclosed or stacked with other devices. In the current conditions it needs adequate ventilation due to the ambient high temperatures.
Q boxes can run warm but not so hot that you cannot easily bear your hand on them.
If you think it is OK and not overheating
Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.
Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.
Resetting the settings will also reset:
Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.
