Remote turns on Sky Q Mini when we turn on main Sky Q box

[jdg2]

We have our main Sky Q box in the living room and a sky Q mini box in the kitchen. Essentially they are back to back (separated by a wall) and from time to time (several times a day) if we press the power or home button on the remote in the living room (main box) it will also turn on the mini box in the kitchen. 

Whilst this is helping us to get our steps in - it's really annoying (and doesn't happen the other way around) - does anyone know of any way that we can stop this from happening, please? 

Thanks 🙂 

[Greenfingers001]

Hi there @jdg2 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Chodley]

Put something metallic behind the mini, it should stop the bluetooth signal. I have to say, this doesn't happen to our two minis which are within 4m of each other but obviously paired with different remote controls.

[jdg2]

Thank you - based on their message we have tried "a quick fix for this would be to press and hold buttons 7+9 on the remote, then release, then press and hold buttons 1+3 and the remote will pair Bluetooth to the box your closest to"

Fingers crossed this does the trick 🙂

[jdg2]

@Greenfingers001 unfortunately the suggested solution hasn't worked. Please can you request for someone else to make contact with next steps?

[Chodley]

One way to make sure the 1&3 only pairs to the closest box is to power the other one down completely.

Then do the reverse with the other remote & box.

[jdg2 · Accepted solution]

Just in case anyone else has this issue - I think it has been resolved by turning the mini box around 🙂 thanks to those who responded - your replies were helpful and helped us to get there