Sky keeps craahing & having to unplug& reset

[Stew6909]

Same problem for me too

[YorkiePete]

I've had to reboot the box (i.e. disconnect from mains, then reconnect) every time it freezes. So I reckon it's been rebooted at least 4 times since last night. What i'd like to know is why Sky aren't offering any explanation?

[haris49]

Everyone turn the Standby mode & Smart standby mode in Settings > Setup > Preferences to off and this will be resolved. Only need to do it on the main Sky Q box if you have multi room.

[Stew6909]

Sky don't seem to read these posts as nothing sorted and nobody contacts you

[Neet1]

Can't the box won't switch on!

[black9146]

This started happening to my skyq box last night. When checking the source function its showing that the skyq box is switched off ( showing a red off button ) anf the skyq box actually has a green light showing on the box. Cannot do anything with the remote and have to disconnect box from the mains and restart which works ok for a while then switches off ! All other source functions work ok.

[Zarook]

Having the same issue as everyone else off multiple times last night trying this morning i have sound but blank screen green light on anyone else having this problem, I have unplugged and re started twice but the same thing sounds but no picture 

[Chrissy1947]

All working again now 

[STC1966]

I think Sky are being a bit tight-lipped about the issue (probably don't like to admit there's a big problem behind the scenes ??) With all the serious technical issues at the Co-op. Marks and Sparks and Harrods of late, makes you wonder if Sky are the latest victims...?

[Pipey1]

Like most people on here my Sky Box started playing up 15/5/25 at about ten to ten thirty last night and have still got the problem this morning. Tried phoning but you've got difficulties as well. I thought it was my box bit it said that service was unavailable. I should be able to use Catch Up to get programmes I've missed.

[Neet1]

Mine isnt

[haris49]

Everyone turn the Standby mode & Smart standby mode in Settings > Setup > Preferences to off and this will be resolved. Only need to do it on the main Sky Q box if you have multi room.

If you cannot get into the Menu, disconnect your box from mains for a minute and then reconnect and it will restart.

[Monty110]

Last night Sky kept crashing on main QSky box and then crashing connected Sky box in another room. We had to turn off & disconnect both boxes 3/4 times to get connection again.

very frustrating so was there a connectivity issue generally with Sky last night?

[Annie+R]

It's been happening to me like this for a few months. All of a sudden and quite randomly the mini box loses its service. I can still

access apps like Discovery+ via the home menu (so there clearly IS a network connection and something in Q is working) plus when I go to settings everything is ticked that should be ticked. Then I reset the connection and nothing then works. 

I'm in the last few days of having a mini box for multi room due to this issue - and cost - so it's not worth the hassle of contacting  the support team who normally (a) deny there's a problem and (b) don't know how to fix a problem. But I'm seriously fed up with the growing number of issues that I experience with Sky. Just sort of addicted to the otherwise convenient package after more than 30 years on and off as a customer (and over 20 years continuously) Diamond VIP doesn't count for much. 

[scoobiestu]

Same. Box crashed every 20 minutes. I read on GB news it is affecting 30,000 so I don't know why Sky are not acknowledging it here.