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This discussion topic is read only This discussion topic has been answered Discussion topic: Sky q switches off - 15/05

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This message was authored by: 2787sally

Re: No signal

Same in Buckinghamshire. Switched off at wall and rebooted. This works for between 5 and 10mins then goes off again. Now done this 4 times in a row. Giving up now & going to bed. 

This message was authored by: pageste

Re: Sky box stopped working but green light stays on

Same symptoms here, box reverts to a black screen but led still green. Remote doesnt work, a reset restores it for 10 mins or so then crashes again. Only started tonight ? Any solutions ?

This message was authored by: Gary451

Re: Sky q switches off

Same in Cheshire West 

This message was authored by: Lizzymog

Re: Sky q switches off

Same here. Tried all the usual tricks, but this is a Sky problem, not one we can solve, I think.

I just wish they'd hurry up! 

This message was authored by: A1b

Re: Sky box stopped working but green light stays on

Same problem here in Greater Manchester 

This message was authored by: Shaz711

Is anyone having issues with Sky Q. Keep having to unplug it. Then it works for 10 mins and goes off

Is it a National problem.

This message was authored by: questfind

Re: Sky q switches off

I thought this was an issue with my Sky Q box. Thank goodness I found this thread.

 

I now understand I'm just one of the millions being ripped off by Sky, I feel so much better.

This message was authored by: Chap1

Re: Sky q switches off

Doing my head in tonight as we all seem to be experiencing the same problem.

i have tried the My Sky app, and it states currently under maintenance, hoping it's a quick Sky fix, otherwise, an early night

This message was authored by: Kellyann6

Re: Sky+ keeps crashing

My sky keeps crashing every 5 - 10 mins

This message was authored by: Penfold1232123

Lost picture but green light and circle still on

Several times this evening I've had an issue where suddenly picture and sound stop and the TV goes to screensaver as if it's not receiving a signal from HDMI

 

Sky Q box still has green light on and blue circle spinning.  This has happened whilst watching live TV abs recordings


Disconnecting power and then resetting have worked every time but it's annoying me a lot !

 

any help gratefully received 

This message was authored by: deckhanddave

Re: Sky q switches off

Been doing this for over an hour now. It goes off, I unplug and reboot it , it starts for a short while and then we do the dance again. According to Skys web page regarding service, there are no issues with my service, yeah right and the cheques in the post!

This message was authored by: premieruser

Re: sky tv keeps shutting down

Unfortunately my Sky Q box has also started to shutdown whilst the Green Light remains on. It is then unresponsive to the remote control and I am forced to reboot the box by unplugging it from the mains. 
It works fine for about 30 minutes and then shuts down again!

Does anyone know how to fix this, or do I need a new box?

This message was authored by: Paulstones1

Re: Sky box stopped working but green light stays on

Had to turn sky power off on the qbox several times tonight 

 

shocking really as we pay a fortune for this service........

This message was authored by: VarkGripper

Re: Sky q switches off

Q Box stoped working in middle of Eurovision twice. Green light stays on but TV reports No Signal.  Power off at wall, wait few mintues and power on. Working for now.

This message was authored by: Barryp123

Re: Sky q switches off

The sky app is even on a maintenance so cant even get help there.. Its a cyber attack

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