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This discussion topic is read only This discussion topic has been answered Discussion topic: Sky q switches off - 15/05

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This message was authored by: Lornylou

Sky 1 crashing

Watching a recorded programme main sky q box lost connection to TV (no signal to TV) freezes with spinning blue light and won't switch back on or off.

Reset power and works again for few minutes and then cycle begins again. 
Give up - switch on and off seems ok...

Watching TV on mini sky box and again sky q box not on network.

 

This message was authored by: haris49

Re: Sky Q box keeps switching off

Happened to me 3 times in the past hour as well so seems to be a generic issue with the boxes!

This message was authored by: Nickrad26

Re: Sky q switches off

Same here, 3 times now just shut down and have to do a retart to get it working again........till it shuts down again

This message was authored by: KeithDR

Re: Sky q box keeps crashing - requires full reboot

And it's just gone for the 3rd time whilst trying to watch an episode - off to bed then!

This message was authored by: Nell88

Re: Sky q box keeps crashing - requires full reboot

Happened twice tonight. No help from sky 

This message was authored by: Kaz238

Re: App on sky Q

Same thing happening here. Gone off 5 times in the last  hour. 

This message was authored by: CWP1

Re: Sky q box keeps crashing - requires full reboot

Just gone down again, 3rd time.

This message was authored by: FinleyTheFearless

Re: SKY OFF COMPLETELY

Same here, happened a few times tonight.

This message was authored by: JP0106

Re: Sky Q box keeps switching off

Same here. Happened twice tonight within about 30 mins o each other and a complete switch off each time. Box sky Q light remains circling (was watching prime) and wouldn't turn off. 

This message was authored by: Diane103

Re: Sky Q stopped working at 21.45

I've reset my box again and both are working.

 

This message was authored by: Hannah+McCormick

Re: Every so often the picture just goes blank, cannot do anything and have to unplug the Sky Q box

Mine has done the same tonight while watching a recorded program - 4 times in an hour

This message was authored by: Sez44

Re: Sky q switches off

Yeah, same issue. Lots of people in my local area are getting the same. I took out the wires to the Q Box and it worked for 10mins then it's done the same again. Box still has a green light and won't turn off.

This message was authored by: Howardfamille

Re: Sky q box keeps crashing - requires full reboot

Oh wow I didn't expect so many to have same issue 

 

I gave up trying to watch and came to bed 

 

what with all the cyber attacks going on at the moment I wonder if this is something similar 

This message was authored by: Mark39

Re: Sky box keeps freezing. It’s very old!

Posted by a Superuser, not a Sky employee. Find out more

@VECTRA123 wrote:

I already have a sky q box it is not working keeps freezing. I currently can't access sky


You might wish to post in the Sky Q forum.

This message was authored by: Alib1878

Re: Sky q box keeps crashing - requires full reboot

Im having similr issues tonight 3 times my 2 sky Q box have crashed and had to reboot. Must be a problem from sky end not ours??

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