Sky q mini box and Disney

[Mrs+J+Gicks]

We bought a third sky q mini box which works perfectly apart from when we try to log into Disney plus when it says we don't have a subscription. We do as it's on and functioning on our other 2 mini boxes. We've changed passwords and tried reconnecting the whole mini box. Any ideas?

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

Thanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks