Upgrade issues

[Pedro+1111]

Morning - last week I renewed my sky package but now we cannot view certain channels - ie sky witness, cannot watch certain programmes already on our box - especially in HD and keep getting a message on others to say we need to upgrade - very frustrating when it was all working well - can anyone help?  (should say we are waiting for a sky Q box and engineer as still had a sky hd box but no one told us we would have issues like this? ) 

[nigea99]

---

@Pedro+1111 wrote:

Morning - last week I renewed my sky package but now we cannot view certain channels - ie sky witness, cannot watch certain programmes already on our box - especially in HD and keep getting a message on others to say we need to upgrade - very frustrating when it was all working well - can anyone help?  (should say we are waiting for a sky Q box and engineer as still had a sky hd box but no one told us we would have issues like this? ) 

---

hi @Pedro+1111 

Can I suggest you double check your subscription to make sure that after the upgrade you have not lost the HD element - I can't remember the old susbcription package but with SKY Signature SKY HD is a separate add on

P.S. Don't forget that when your box is replaced with SKY Q you won't have access to your old recordings (except those you have purchased) so make sure you do watch any you may want to before the switch