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Discussion topic: Sky q broken poor customer service

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This message was authored by Stevo8 This message was authored by: Stevo8

Sky q broken poor customer service

I had a  replacement sky q spent . When the  courier came. He refused to give the box. He did not state the old box needs to be taken back and sky did not state the broken box needs to be taken back. So now I am without any sky service and I am paying for it. Very poor service here. I have had no sky since monday ir is know Friday. 

 Can anyone advise me next steps as I am getting fed up with this whole process . I have spent more  time trying to sort this out  through sky. The sky community  and numerous other organisations. . I am definately not impressed with sky customer service. It has been appalling.