Can’t believe you make your customers do your customer service

[Martin161]

We have no signal. Worked through the online help with no success

[caesarome]

If it is a Sky+ box that you have then you will have to contact a local company to you to come out to look at your setup as Sky no longer supports these boxes. The only exception to this is if you have Sky Protect then you can go via them about this.

Btw, this is a community where customers help each other.

[Exiled-in-HH]

Welcome to the Sky Community

Get help from other customers, share your ideas and keep up-to-date with all things Sky.

,This iCommunity is NOT just a help desk😉

[ThatDoodle]

This is ridiculous, I've tried the help online and need to talk to sky to book an engineer 

[Daniel0210 · Accepted solution]

@ThatDoodle 

Sky themselves no longer support Sky+ and Sky+HD, if you have Sky Protect through Domestic and General Insurance you can call them otherwise you'll need to employ a local satellite engineer at your own expense (or upgrade to Sky Q or change to Glass / Stream).

[ThatDoodle]

So what am I paying for?

[Daniel0210]

@ThatDoodle 

Sky stopped supporting Sky+/HD last year. You won't get a Sky engineer out.

[Annie+UK]

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@ThatDoodle wrote:

This is ridiculous, I've tried the help online and need to talk to sky to book an engineer 

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You need to talk to a 3rd party and definately NOT Sky, if you require an engineer

Please Note: Sky+ is now a legacy service that Sky are replacing with their newer services: Sky Q (all issues will be fixed during a Sky Q install), Sky Glass and Sky Stream

[Annie+UK]

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@ThatDoodle wrote:

So what am I paying for?

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Your subscription to view content, Sky have never included hardware servicing in their subscription for Sky+HD and earlier boxes

[Mark39]

@ThatDoodle an alternative might be to upgrade to Sky Q. Any problem with your dish or cabling will be addressed at no additional cost, as part of the Sky Q installation.

[ThatDoodle]

Thanks, although I'm worried they'll only replace one box.  I have two, as I pay for multi-room ( or whatever they call it though) 

[Annie+UK]

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@ThatDoodle wrote:

Thanks, although I'm worried they'll only replace one box.  I have two, as I pay for multi-room ( or whatever they call it though) 

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Multi-screen works differently on Sky Q, you have only one main box that has a harddrive and connects to the dish and for extra rooms they provide a mini box that uses your local network to connect to the main box etc...

[Daniel0210]

@ThatDoodle 

Multiroom is a Sky+ term. For Sky Q it's Multiscreen so you'd need to order Sky Q, Multiscreen and a Sky Q mini box. 

[TimmyBGood]

@Martin161 

The Sky+ platform was superceded as the flagship product by Sky Q in 2016, and Sky+ HD hardware manufacturing ceased before then.

While there's still a reasonably substantial number of Sky+ HD boxes still in use (perhaps 10% of the satellite user base) Sky has been gradually withdrawing availability, support and service for several years now.