Discussion topic: Poor service

This message was authored by: GregGreenwood · ‎08 Sep 2024

Sky stream is shocking!

I've been waiting to get through to a advisor and been hung up on!

mouths moving don't match the audio.

apps close when on Netflix and Disney and then crash my tv so I can't watch anything for 10 minutes.

internet promise doesn't stand for anything as that's terrible, telling me I've got over 500mbs and can't even watch a video on my phone without it loading!

absolutely fed up with it and the service is shocking. We need a technician out asap!

This message was authored by: Fothergill1 · ‎08 Sep 2024

@GregGreenwood further to the post from @TimmyBGood depending on the cause you can often resolve the lip sync issue by changing your audio settings to PCM or passthrough.

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This message was authored by: TimmyBGood · ‎08 Sep 2024

@GregGreenwood wrote:

We need a technician out asap!

There is no in-premises technician support for Glass/Stream television.

If you are referring to Sky Broadband provision, it's best to post in that forum.

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

This message was authored by: Fothergill1 · ‎08 Sep 2024

@GregGreenwood further to the post from @TimmyBGood depending on the cause you can often resolve the lip sync issue by changing your audio settings to PCM or passthrough.

------------------------------------------
If my post has solved your issue please mark as an "Answer"
If it has helped please give it a "Like"

Discussion topic: Poor service

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