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Discussion topic: Sky q box losing wireless connection

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This message was authored by Rodderslegend This message was authored by: Rodderslegend

Sky q box losing wireless connection

Everyday sky q box is losing connection and need to input password from router again 

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This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Sky q box losing wireless connection

Posted by a Sky employee

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

This message was authored by Quoman7 This message was authored by: Quoman7

Re: Sky q box losing wireless connection

Posted by a Superuser, not a Sky employee. Find out more

@Rodderslegend wrote:

Everyday sky q box is losing connection and need to input password from router again 


Hi @Rodderslegend Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?

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I used to have superpowers… But a therapist took them away.
This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Sky q box losing wireless connection

Posted by a Sky employee

Hi @Rodderslegend 

 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Thanks
Tom
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