My sky box is not connecting

[Tim+Gilly]

Tonight for the first time ever my w box is refusing to connect. I cannot get any tv or content . The screen says no signal and no network connection. Sometimes the screen says press home when the screen goes blank & I get check connections and source etc. But nothing works. I even had to turn my tv off with my Samsung remote my sky remote seemed disabled. I am having trouble with my internet but the sky signal should be fine I thought . 

[Invisiblename]

@Tim+Gilly  No signal or no satellite signal?

[Quoman7]

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@Tim+Gilly wrote:

Tonight for the first time ever my w box is refusing to connect. I cannot get any tv or content . The screen says no signal and no network connection. Sometimes the screen says press home when the screen goes blank & I get check connections and source etc. But nothing works. I even had to turn my tv off with my Samsung remote my sky remote seemed disabled. I am having trouble with my internet but the sky signal should be fine I thought . 

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Hi @Tim+Gilly Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?