0

Discussion topic: Sky q box and 2nd box

Reply
This message was authored by Katiejane92 This message was authored by: Katiejane92

Sky q box and 2nd box

I received an email to upgrade to a sky q box. Please can you tell me what will be different having the sky q box. I would also like to know if I can keep my original box for upstairs. 

Reply

All Replies

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky q box and 2nd box

Posted by a Superuser, not a Sky employee. Find out more

@Katiejane92 

I will cc in one of the other Superusers who has compiled a helpful guide for those thinking of transitioning from Plus to Q which may provide some insight into something you hadn't considered.

cc @nigea99 

 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Sky q box and 2nd box

Posted by a Superuser, not a Sky employee. Find out more

@Katiejane92 wrote:

I would also like to know if I can keep my original box for upstairs. 


Essentially, no.  Once Q is in place the Sky+ subscription ends, and Sky no longer fits hybrid LNBs to permit Sky+ hardware to receive free to air satellite service.  Playback of Recordings and online use also ceases.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by nigea99 This message was authored by: nigea99

Re: Sky q box and 2nd box

Posted by a Superuser, not a Sky employee. Find out more

hi @Katiejane92 

 

As @Daniel0210 mentions, you may wish to read some notes I have made for people considering switching from SKY +/HD to SKY Q

SKY +/HD to SKY Q  which cover some of the differences and things to be aware of

 

Any further questions, feel free to ask

Katiejane92
Topic Author
This message was authored by Katiejane92 This message was authored by: Katiejane92

Re: Sky q box and 2nd box

Thankyou. How much additional each month is a 2nd box? For the basic package?

This message was authored by oldfella This message was authored by: oldfella

Re: Sky q box and 2nd box

Posted by a Superuser, not a Sky employee. Find out more

@Katiejane92 wrote:

Thankyou. How much additional each month is a 2nd box? For the basic package?


Hi @Katiejane92 

You can have up to four minis installed on loan each subject to a one off upfront charge and all under by one single Q monthly Multiscreen subscription ( currently £15 per month)
However only two minis can be used simultaneously on all 2 TB boxes and the 1 TB UHD Main boxes to watch Sky Q content.
The original 1 TB non UHD box (32Cxxx) only permits the use of one mini at a time.
If Sky Apps are already being used on some of the minis these will not normally be counted as in Q use and therefore can be used in addition to the above limits.
See the following link for the Versions of main Q box referred to above.
https://www.sky.com/help/articles/sky-software-updates.
Subject to the above limits Sky Q minis can be used completely independently of the main Q box and the same or different program or recording can be viewed on each Q box. Even if viewing the same content it is completely independent and can be viewed at the same or different point.
Minis can do all the features same as the main Q box and can set or delete recordings on the main Q box hard drive. There is one single storage area on the main Q box with no profiles and no indication of which Q box has set a recording. (Unlike Sky+HD Multiroom which has independent storage and planners).
It should also be remembered that minis cannot view UHD recordings or content.

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion