27 Jan 2025 03:27 PM
Thank you no, I was not aware of that link. Will try it and report back.
27 Jan 2025 04:15 PM
Thank you. I have some feedback for Sky!
Once I loaded that link, I did recognise that screen but had not twigged the further instructions on the other tabs due to the poor layout of that page.
Confusion is cause by lack of precision e.g. when is the 'app' referred to on the tv or maybe on a mobile phone?
Instructions should be per device or combination of devices.
I tried the recommended link sky.com/paramountplus-activate but on my Google PC browser, got this response! "Your browser sent a request that this server could not understand. Size of a request header field exceeds server limit." I did however get this to work with another browser so I assume there was some cookie issue with Google.
In the other browser I login, but then after login it straightaway gives me this message " It looks like you tried to visit this page too quickly. Refresh the page to try again." !!!
Finally got past this on my Google browser, got screen on the (tv) app which said confirm sub for £0. Fine. It asked me to sign in but when I did that it said there was no active subscription on my account. It then took me in circles back to the 'get paramount button' so i clicked that and it said to link to a paramount+ account ( although i had already signed in with those credentials.) It asked me again to scan the QR code. (note, it doesn't make it clear which device that needs to be from - that didn't work from my phone for sure) so back to trying the sky.comparamountplus-activate URL again on PC.
Finally that worked. Activated screen on PC and when I went back into the TV app link, I now have paramount plus.
But oh boy Sky, you need to make this more intuitive and less painful!!
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