Sky multi room fault

[Chancy]

Sky multiroom has stopped working, Sky Q box is working fine but black screen on multiroom with message no satellite signal, have checked cables rebooted as per instructions and still the same message.

[Laing1]

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@Chancy wrote:

Sky multiroom has stopped working, Sky Q box is working fine but black screen on multiroom with message no satellite signal, have checked cables rebooted as per instructions and still the same message.

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@Chancy when you say you have rebooted did youbrebbot the main Q box then reboot the mini boox ?

[Chancy]

Yes followed the sky instructions , main Q off, mini off, both for 3mins then started with main Q when that was complete then mini.

[Laing1]

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@Chancy wrote:

Yes followed the sky instructions , main Q off, mini off, both for 3mins then started with main Q when that was complete then mini.

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@Chancy I have escalated this to sky

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https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Greenfingers001]

Thanks for escalating this. We’ve sent @Chancy an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.