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Discussion topic: Sky box not working properly making a noise can you exchange

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This message was authored by: Devonfred12

Message posted on ‎15 Jun 2023 05:27 PM

Sky box not working properly making a noise can you exchange

Making a loud noise and not getting some channels or recordings

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Avatar for Laing1
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This message was authored by: Laing1

Message posted on ‎15 Jun 2023 06:02 PM

Re: Sky box not working properly making a noise can you exchange

Posted by a Superuser, not a Sky employee. Find out more
@Devonfred12 wrote:

Making a loud noise and not getting some channels or recordings

@Devonfred12 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
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This message was authored by: Devonfred12

Message posted on ‎17 Jun 2023 07:42 AM

Re: Sky box not working properly making a noise can you exchange

Screen going blank having to reboot all the time would you be able to send a new one please as I have had this box a while 

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Message posted on ‎17 Jun 2023 07:45 AM - last edited: ‎17 Jun 2023 07:52 AM

Re: Sky box not working properly making a noise can you exchange

Posted by a Superuser, not a Sky employee. Find out more
@Devonfred12 wrote:

Screen going blank having to reboot all the time would you be able to send a new one please as I have had this box a while 

Afraid you're not talking to Sky on this forum, we are all customers like you. I could normally escalate your post to get Sky to contact you, but unfortunately their system for this is down until next Wednesday.

I am just another Sky customer!
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Message posted on ‎01 Dec 2025 11:28 AM

Re: Sky box not working properly making a noise can you exchange

My Sky Q box keeps turning off

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Message posted on ‎01 Dec 2025 12:58 PM

Re: Sky box not working properly making a noise can you exchange

Posted by a Superuser, not a Sky employee. Find out more

Hi @Bob190   Did you read the post above yours?

Welcome to the Sky Community Forum

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