Sky the slitest bit of rain and the signel goes down. I am paying for a service i am NOT reciving,

[SteveO11]

Sky Q every time it rains, just a light shower the signel goes down. I am paying for something i am not reciving. I need an enginer to sort the isue. Dont tell me if its working when the enginer arives and i will be charged, Why does i lose the signel when it rains, the rest of the system Net Flix etc works fine.

[GD1 · Accepted solution]

@SteveO11  You're not talking to Sky this isn't a customer helps customer communtiy

If you lose signal during rain it would siuggest either water ingress within the satellite cable or a misaligned dish.

You obviously won't lose netflix as this isn't delivered through your dish but through your broadband connection.

[oldfella]

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@SteveO11 wrote:

Sky Q every time it rains, just a light shower the signel goes down. I am paying for something i am not reciving. I need an enginer to sort the isue. Dont tell me if its working when the enginer arives and i will be charged, Why does i lose the signel when it rains, the rest of the system Net Flix etc works fine.

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Hi @SteveO11 

Work through the following link and if you cannot solve your issue it will lead to booking a Engineer.
Alternately, if you are on a Communal Dish you will need to contact your Landlord or Management company.
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q