Sky are asking me to return Sky Q Box but I already returned it

[JonPriestley]

Hello, 

I recently canceled my Sky subscription on 31 May 2023 and Sky is now asking for me to return my Sky Q box. However, I have already returned the Sky Q box when I previously canceled my subscription back in 2021 and I was not sent a new box because I watch Sky using the Sky Go app on my Xbox. 

Who can I speak to so that I can resolve this issue? 

Thanks. 

[Mark39]

That's an unusual situation. Give Sky a call. All calls are routed to the customer service centres.