22 Oct 2024 04:34 PM
Sky Q voice control model remote volume control suddenly doesn't work but every other function is fine. I tried all the reset options and pairing but no luck so I purchased a new remote which paired with my TV and that's exactly the same!!
22 Oct 2024 05:05 PM
Posted by a Superuser, not a Sky employee. Find out more
@gettingwiser wrote:
Sky Q voice control model remote volume control suddenly doesn't work but every other function is fine. I tried all the reset options and pairing but no luck so I purchased a new remote which paired with my TV and that's exactly the same!!
@gettingwiser Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions
then
Try resetting your remote.
Press the buttons 7 & 9 together on the remote until it’s led flashes four times.
Then press 1 & 3 together until the led flashes twice then follow onscreen instructions to repair the remote.
if that doesn't work try
rebooting your TV
ten re-pairing the remote
22 Oct 2024 09:23 PM
Thanks but I've done all that, in fact having paired the new remote I had to turn off my Sony TV and reboot it just so I could use the volume control on the TV remote whilst using the Sky remote for everything else!!
I don't seem to have missed a Sony software update either.
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