Sky Q remote broken

[Sarah777]

The remote no longer works

[PandJ2020]

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@Sarah777 wrote:

The remote no longer works

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Either buy a new one from many retailers or ask Sky for a replacement: https://www.sky.com/help/forms/replaceremote

[oldfella]

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@Sarah777 wrote:

The remote no longer works

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Hi @Sarah777 

With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

Failing this if you still need a new remote
In the meantime if you have an Apple device with Sky Go you can set up a virtual remote to control your Q boxes.
See following link.
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?

[PeteRG41]

And check the obvious and simple thing first - replace the batteries in the remote with new ones.