Sky Q reactivate your subscription for Discovery+

[pldodd78]

After what seems like a lifetime of trying to get Discovery+ activated and paired up with Sky Q to receive my free 12 months use, its finally happened!! I've finally gotten to pair it up!! However, once I put Sky Q into standby and then went back to watch Discovery+ I'm now getting a screen which says go to discoveryplus.com/subscribe then select refresh on the Sky Q screen to continue streaming.. 

However, the only option in the Discovery+ page is to literally subscribe to a payment plan..  am I having to pay now instead of getting the 12 months free?

Any help would be greatly appreciated! 

[Doc5907]

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@pldodd78 wrote:

After what seems like a lifetime of trying to get Discovery+ activated and paired up with Sky Q to receive my free 12 months use, its finally happened!! I've finally gotten to pair it up!! However, once I put Sky Q into standby and then went back to watch Discovery+ I'm now getting a screen which says go to discoveryplus.com/subscribe then select refresh on the Sky Q screen to continue streaming.. 

However, the only option in the Discovery+ page is to literally subscribe to a payment plan..  am I having to pay now instead of getting the 12 months free?

Any help would be greatly appreciated! 

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@pldodd78 

Discovery have updated the app on Sky Q so you will need to log in again try the following

Follow the instructions you see onscreen when launching the Discovery+ app
Select log in
You'll be taken to the screen with the activation code and a new URL link for Discovery which is discoveryplus.com/link
Log on to your Discovery+ account
Enter the activation code - this will activate your Sky Q box

[pldodd78]

Thanks for that. My problem is not the Sky q activation.. the pairing etc is done, accordingly the 12 months free Discovery Plus is activated.. my issue is that I am now being shown a screen which states go to discoveryplus.com/subscribe and then I am supposed select refresh to be able to continue using Discovery Plus.. 

When I log into Discovery Plus there is only the options to literally take out a paid subscription (ie, €5.99 per month).. My question is whether this now wanting me to sign up and pay rather than be using the supposed free 12 months... I cannot watch Discovery Plus until this action is completed.. Attached is an image of what I am getting when launching Discovery Plus..

 

Any help greatly appreciated 🙏 

[pldodd78]

Sorry, forgot to tag you @Doc5907 

Unfortunately the image hasn't loaded either, but hopefully someone can help.. 

[Doc5907]

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@pldodd78 wrote:

Thanks for that. My problem is not the Sky q activation.. the pairing etc is done, accordingly the 12 months free Discovery Plus is activated.. my issue is that I am now being shown a screen which states go to discoveryplus.com/subscribe and then I am supposed select refresh to be able to continue using Discovery Plus.. 

When I log into Discovery Plus there is only the options to literally take out a paid subscription (ie, €5.99 per month).. My question is whether this now wanting me to sign up and pay rather than be using the supposed free 12 months... I cannot watch Discovery Plus until this action is completed.. Attached is an image of what I am getting when launching Discovery Plus..

 

Any help greatly appreciated 🙏 

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@pldodd78 

Not sure if they can help but let's try so I have escalated your post to Sky who should be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.



Look out for a blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.



You can find out more about this process in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147/#M1014

[pldodd78]

Thank you @Doc5907 it's much appreciated 🙂

[coco-notts]

I have been trying literally hours to get the app up and running again since the update.I  have access code but it will not activate keep getting a error message i.m totally stuck

[nigea99]

Hi @coco-notts 

When you went to the App did you choose Log In or Continue with Sky Activation ?

What is the actual error message you are getting and from what URL ?

[Laing1]

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@coco-notts wrote:

I have been trying literally hours to get the app up and running again since the update.I  have access code but it will not activate keep getting a error message i.m totally stuck

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@coco-notts what error message are you getting ?

[pldodd78]

Hi @coco-notts I've tried each option.. it always comes back to the same page asking me to go to discoveryplus.com/subscribe and then press refresh to continue streaming... 

[pldodd78]

I gave up and just subscribed to the entertainment pass.. Voila, it now works on my Sky Q.. I might have to pay monthly for it but at least it's working and I can stop driving myself insane going round in circles now 🙂 maybe the future update will sort out the free for 12 months bit??? 

[trevforum]

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@pldodd78 wrote:

I gave up and just subscribed to the entertainment pass.. Voila, it now works on my Sky Q.. I might have to pay monthly for it but at least it's working and I can stop driving myself insane going round in circles now 🙂 maybe the future update will sort out the free for 12 months bit??? 

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I had exactly the same problem as you.  However, I downloaded the Discovery+ app on my iPad and that worked and I could play any content  I then went back into the Sky Discovery + app and voila it worked.

[pldodd78]

@trevforum I even tried that too.. but to no joy,  just the same page over and over again, no matter where I went or what I did 😕 hence why I gave up.. at least I have 7 days free trial.. its not 12 months but its better than I had before 😆😆

[coco-notts]

Done it! i.ve been chatting on messenger to Graeme and Jillian at sky they sent me a link but its taken 6 hrs for it to eventually let me in and put the activation code in .

clear all cookies etc in browser on whatever you using i pad or mobile

Go to discovery+ app if you just reinstating your account and activating press bottom button with sky already and get your code.

go to this linkI https://support.discoveryplus.com/hc/en-gb/ 

and wait hopefully not 6 hrs like me and put in the code after you signed in,phew been a long day.Sky have been brilliant yet again for me.

[Greenfingers001]

Thank you for escalating this. We have now sent an invite to chat 🙂