Sky Q reactivate your subscription for Discovery+

[IanS63]

Has anybody managed to actually talk to a living person about this? After 2 weeks wait I had an email from D+ Support giving me a link to the set up instructions! I politely advised him that I had already tried that (on numerous occassions). 

[johnwillie7]

@IanS63  The same here they keep send me all the links that I have tried 😡 spoke to sky on the matter and they referred me back the discovery + saying it's there problem. So frustrating 😡

[SuzyQ1969]

I was so hopeful when I read your post, but sadly, still in issue. 😞  I can get the app to pair and login, but before, but again, as soon as I exit the app on the SKYQ box, and then try to go back in, I get the 'Subscribe and refresh' screen.

The issue here seems to be that Discovery+ does not recognise that I have a subscription via SKY.  This is proven, because my Discovery+ account says that I have "No active subscription".  But according to my SKYQ box, I DO have a subscription. 

This has been going on for over 2 weeks now.  I am more than frustrated now.  I am very angry.  What are Sky doing to resolve this?  Anyone know please??

[AndyMSky]

@pldodd78 Did you get a way to resolve the issue with Discovery+ as have just activated this (March 2022) and having the exact same issue!

Any help greatly appreciated

[johnwillie7 · Accepted solution]

Still no luck with getting In Discovery they email the same links I gave tried. So frustrating now 😡😡😡😡😡

[AndyMSky]

@johnwillie7 I can get in.. ..just can't watch anything 🤦‍♂️🤦‍♂️🤦‍♂️🤦‍♂️

[johnwillie7]

@AndyMSky  Same here  just refers me back to refresh your supscription  but it's meant to be free for 12 months 😡😡

[IanS63]

I just gave up and paid

[pldodd78]

@AndyMSky No, I didn't get the 12 months free through Sky Q resolved 🙄... I ended up subscribing to a monthly payment plan (€5.99 per month) with Discovery Plus, once I'd done that I was in and watching with no issues... in all honesty, I'd spent too many hours trying to get it sorted and got too frustrated to keep trying... 

[Mr+Flibbles+86]

@AndyMSky I will escalate this to our community chat for you. Please look out for an email or chat bubble. We look forward to speaking to you 

[AndyMSky]

Thank you I appreciate that

[Mr+Flibbles+86]

Update – Thanks for chatting to us @AndyMSky. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[AndyMSky]

Thanks I re set everything(Sky Box router etc) and reloaded and it has finally seemed to work.

Thank you for your help

[johnwillie7]

@AndyMSky  Glad your sorted I tried the reset and still nothing  so so frustrating