Sky Q reactivate your subscription for Discovery+

[Laing1]

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@Lacking+Ambiton wrote:

Same is happening to me "reactivate your subscription" screen with instructions to follow, which lead nowhere. Mine has not worked since xmas. Tried everything. 

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@Lacking+Ambiton have you tried clearing your browsers cookies or using a different browser then

Try the following

Follow the instructions you see onscreen when launching the Discovery+ app on your Q box

Select log in

You'll be taken to the screen with the activation code and a new URL link for Discovery which is https://auth.discoveryplus.com/gb/link you need to do this part on your mobile, tablet, laptop etc

Log on to your Discovery+ account

Enter the activation code - this will activate your Sky Q box/Sky Glass

[Lacking+Ambiton]

Yes tried all the suggestions in the replies.  Everything goes back to the exact same page telling me to reactivate your subscription.

[Laing1]

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@Lacking+Ambiton wrote:

Yes tried all the suggestions in the replies.  Everything goes back to the exact same page telling me to reactivate your subscription.

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@Lacking+Ambiton apparantly Discovery are releasing a further update to the app in the next week or so hopefully this will solve the problem for those still having problems 

[Shemj]

Hi. Had to root out my MacBook laptop and did it on there through Chrome and finally worked. But thanks for everyone's help! @Laing1 

[Cathiechoc]

I have been going in circles too for days with the  tablet not recognising the code on the television. Today I logged on to Discovery on my laptop and it worked straightaway.  I recommend using a computer, not a phone or tablet. 

[DebbSnelling]

Ah well mine worked on phone and not co Peter or tablet. Its just a luck thing. Took 3 days of random trying.

[Shemj]

@DebbSnelling Agree!

[Chloe-W22]

Hey all,

If you're specifically having the issue where you're being asked to sign up for a new Discovery + paid for plan could you try following the steps via sky.com/discoveryplusactivate instead and let me know if this helps?

Thanks,

[johnwillie7]

Hi 

I am having the same problem  have spoke to sky and they seem to be saying the channel (discovery plus)are having problems  with new updates. But it's driving me mad 😡 

[RosieR1962]

I have been trying to log into discovery plus also for the past two hours and get the same as everyone else! You think you got it choose your program make a cuppa and kicks put to the same message!!! 

[Shemj]

@Chloe-W22 @It's resolved now thanks Chloe using a different device (iPhone and iPad not worked but Mac did) It must be a software conflict issue. 

[Laing1]

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@RosieR1962 wrote:

I have been trying to log into discovery plus also for the past two hours and get the same as everyone else! You think you got it choose your program make a cuppa and kicks put to the same message!!! 

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@RosieR1962 @johnwillie7 are you Trying the following

Follow the instructions you see onscreen when launching the Discovery+ app on your Q box

Select log in

You'll be taken to the screen with the activation code and a new URL link for Discovery which is https://auth.discoveryplus.com/gb/link you need to do this part on your mobile, tablet, laptop etc

Log on to your Discovery+ account

Enter the activation code - this will activate your Sky Q box/Sky Glass

If you get a blank screen on the link try using a different web browser

[johnwillie7]

@Laing1 @RosieR1962  thanks for the advice but done all them different links  🙁 and still not getting it  just had a email stating it a problem at discovery plus  I give up !!!

[RosieR1962]

Hi, I tried everything told to try with no success, tried with my phone and my tablet with no luck at all, just sheer and utter flusteration! 

[Shemj]

@RosieR1962 I know! Took me days and tried other family devices. Seems like we just need luck. Not a very professional setup and sooo frustrating :-@